Having accumulated more than 27 years of professional experience primarily in the BPO industry, I possess a diverse range of expertise in overseeing numerous business verticals such as Customer Services, Shared Services, Content Moderation, eCommerce, Technology, Online Travel, and more. Throughout my career, I have held leadership roles, including successfully managing a 1000 seat site with multinational employees, leading and amanging MNCs Shared Services, effectively coordinating various BPO agencies as a vendor manager and leading a Global BPO into a greefield operation in Malaysia.