We are excited to announce the CCAS 20th Contact Centre Symposium & CC-APAC Expo 2024, themed “The F.U.T.U.R.E is Now”, taking place on 23 - 24 October 2024 at the Equarius Hotel Sentosa. Event Highlights: Trailblazing Speakers: Hear from industry leaders…

Discover how you can create differentiated customer experiences at scale, rethink processes to collect and analyze interaction data, and how design experiences that are connected, measured, and analyzed. Rapid innovation in artificial intelligence and analytics is shaping the future of…

Contact Center as a Service (CCaaS) is an alternative to an on-premises call center. It packages an entire communication solution focused on scalable customer experience. Businesses use CCaaS software solutions to launch a contact center without any hardware. Therefore, CC-APAC…

Tuesday, February 08, 2022 – The eighth Leaders Talk hosted by CC-APAC discussed, “ICCA Awards: Go For Platinum,” by inviting Andi Anugrah, Chairman of ICCA Indonesia and Owner/ Founder of Telexindo Bizmart.  In this leader talk, Andi started talking about…

The development of the banking and financial industry during the pandemic has encouraged the growth of faster financial digitalization. The need to work remotely and changes in customer behavior demand innovation in service. The presence of contact center is the…