Jusri is the founder, managing director and principal consultant of Telecontinent. He was previously an EXCO member of CCAM, and currently is a committee member of GBS Malaysia (formerly known as Outsourcing Malaysia) and spent 19 years in the contact centre outsourcing industry. A certified COP Master-class graduate (IAOP) and awarded the Best Account Manager for Contact Centre in the Outsourcing Malaysia Excellence Award 2016. He also led the company winning the Operational Excellence in Contact Centre Award for 2 years consecutively in the GBS Asia Awards 2021 & 2022/2023.

Throughout his BPO career, he gained cross industry exposure in domains such as Banking, Telecommunications, Media, Healthcare, FMCG, Retails, Government, and High-tech managing both domestic and off-shore contact centres with up to 1,000 seat capacity. Jusri is a graduate of MMU with a degree in Business Administration (Hons.) Economics with Multimedia.

He is a leader who is able to bring together groups of people with different set of talents and make them function as a world class business team. He has a keen eye for details that enables him to manage an organisation where he is the head of the company. He is responsible for identifying new markets and developing new service offerings for Telecontinent’s outsourcing business. He is also the principal consultant where he crafts out innovative outsourcing solutions for the clients. Throughout his working career, Jusri has been responsible for the deployment of best practice customer management principles. Very instrumental in leading various taskforces for business process reengineering initiatives.

Core Strengths: Market and Business Development, Sales and Solutions, New Contact Centre Implementations, Project Management, Change Management, People Management, both inbound and outbound Contact Centre Operations Management, Performance Management Standards, Business Intelligence and Analytics, Regulatory Compliance, Process Reengineering and Master of Presentations.