Welcome to CCAM,
Contact Centre Association
of Malaysia
New industry wide developments call for action oriented efforts by the CCAM to bring more value and substance to the industry and to its members at large... Learn More
Shaping the Future of Industry
Driving Innovation through Emerging Technologies Unlocking Pathways
for Career Advancement
EXPLORE
Redefining Excellence
in Customer Experience
EXPLORE

Our Latest Events

Our Pillars
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TRAININGS
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  • Master COPC® Best Practices: Proven methodologies to optimize customer experience operations
  • Global Certified Trainers: Expert-led sessions with extensive CX and contact centre experience
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CONFERENCES
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  • Industry Insights: Explore the latest trends, technologies and strategies in a rapidly transforming industry
  • Expert Speakers: Learn from Industry Leaders on how to navigate new trends and technologies in the industry
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AWARDS
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  • Malaysia’s most prestigious award ceremony in Contact Centre industry
  • Recognising innovative and persistent work in the contact centre industry
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INSIGHTS
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  • Professional Research, Ideas, and Advice for the Procurement Realm
  • Updates on best practice benchmarks, industry status, future trends, interviews and new technologies

WHY CCAM

Whether you are a multi-national corporation, a small and medium enterprise or a government department and you deal with your customers via a contact centre, the Contact Centre Association of Malaysia is for you. Whether you are in the planning process or are an established player CCAM can help you. Currently we have members who own contact centres, use contact centre and members who serve the contact centre industry from a broad range of vertical industries including:

EXPLORE CCAM

Making Global Connections

BECOME A MEMBER

Calling all Contact Centre Industry professionals. The CCAM offers you the opportunity to network with industry peers, experts, and solutions provider. This is your chance to help yourself and also help shape and develop the industry which you have a vested commercial and professional interest. Become a member of CCAM today.