About Us

The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. Since then, it has been at the forefront of developing the local CRM and contact centre industry in Malaysia. It is a strategic think-tank, an educational platform, and a progressive establishment geared towards constantly improving the caliber of industry professionals. It operates out of its headquarters in Kelana Jaya.

Malaysia possesses admirable infrastructure, a strong economic environment, an affordable yet high value human resource base, a stable socio political climate, strong government initiatives and a host of customized investment incentives to make it one of the most attractive global hubs in this region.

In order to evangelize the Malaysian industry and to further enhance the capabilities within our industry, the CCAM has embarked on an exciting plan to move the industry into another phase and to empower its members to be globally compatible through a series of skills enhancement, certification and knowledge pursuit programs.

The main aim of the CCAM is to bring about multiple benefits for its members in the areas of professional edification, research and development, statistical studies and Malaysia specific growth resources.

25 YEARS ON, GOING STRONG

“The greatest glory in living lies not in never falling, but in rising every time we fall.”

MEMBERS FROM ALL INDUSTRIES

Currently the CCAM has members who own call centres, use contact centre and members who serve the contact centre industry from a broad range of vertical industries including:

  • Banks and financial institutions
  • Insurance
  • Telecom providers
  • Manufacturers
  • Government departments
  • Utilities, transportation and health care providers
  • Hospitality
  • Information technology providers and much more

 

CCAPAC logo
CCAPAC logo ALL Association-01

About CC-APAC

Contact Center Associations of Asia Pacific (CC APAC) represents the collaboration amongst in country Contact Center Associations across Asia Pacific, and welcomes in country Contact Center Associations as alliance associations. CC-APAC and the respective in country Contact Center Associations namely:

  • Auscontact Association (Auscontact)
  • Contact Center Association of Malaysia (CCAM)
  • Contact Centre Association of Singapore (CCAS)
  • China Contact Center & CRM Association (CNCCA)
  • Hong Kong Call Centre Association (HKCCA)
  • Indonesia Contact Center Association (ICCA)
  • Taiwan Contact Center Development Association (TCCDA)
  • Thai Contact Center Trade Association (TCCTA)
  • Contact Centre Network New Zealand (CCNNZ)
  • Bangladesh Association of Contact Center and Outsourcing (BACCO)