Kuala Lumpur Awaits the Region’s Finest
The future of customer experience will not be shaped by technology alone, but by the people, ideas and organisations bold enough to redefine what exceptional customer engagement looks like. In November 2026, Kuala Lumpur will become the meeting point for Asia Pacific’s brightest CX and contact centre leaders as the CC-APAC Regional Awards & Symposium 2026 brings together champions, innovators and visionaries from across the region.
More than an awards programme, CC-APAC 2026 is a platform for inspiration, collaboration and transformation. Delegates will gain insights into emerging trends, breakthrough strategies and real-world success stories that are shaping the next generation of customer experience. Through thought-provoking discussions, meaningful networking opportunities and the celebration of outstanding achievements, participants will be part of conversations that will influence the future of the industry across Asia Pacific.
Hosted in one of Southeast Asia’s most dynamic and culturally vibrant capitals, CC-APAC 2026 offers more than a destination—it offers an experience. Against the iconic skyline of Kuala Lumpur and within the spirit of Visit Malaysia 2026, delegates will discover a city where innovation meets hospitality, and where lasting partnerships and new opportunities are created.
Join us as we celebrate excellence, inspire progress and shape the future of customer experience together.
