Events & Activities

  • All Years
  • 2020
  • 2021
  • 2022
  • 2023
  • 2024
  • 2025
  • 2026

Industry Excellence Awards & Gala Dinner 2025

26th Annual General Meeting (AGM)

Customer Experience (CX) Summit 2024

Industry Excellence Awards & Gala Dinner 2024

25th Annual General Meeting (AGM)

Hear it from the Champion of 2023

06/06/2024

National Contact Centre Conference (NCCC)

21/05/2024

Tournament of Champions

02/02/2024

Customer Experience (CX) Summit 2023

29/11/2023

Hear It From The Individual Champion of 2022

13/07/2023

24th Annual General Meeting

07/07/2024

CCAM Bowling Tournament 2023

08/07/2023

National Contact Centre Conference (NCCC) 2023

22/06/2023

Knowledge Enhancement Virtual Visit – Webhelp Malaysia Sdn Bhd

23/02/2023

Unleash the Power of AI in Your Contact Centre to Save Costs and Improve CX

Breaking into HRDC Claim Methods

Customer Experience (CX) Summit 2022

16/11/2022

Improve Productivity with GrabForBusiness and celebrate the season of jolly with GrabGifts

22/09/2022

Industry Excellence Awards & Gala Dinner 2022

30/09/2022

Creating loyalty through effortless customer experience

25/08/2022

Hear It From The Champion 2022

14/07/2022

CCAM Merdeka Run

01/08/2022

23rd Annual General Meeting

27/06/2022

National Contact Centre Conference 2022

29/06/2022

Future of Customer Loyalty and Work

24/05/2022

Coaching Clinic

29/04/2022

Knowledge Enhancement Virtual Visit with American Express

28/04/2022

CX in 2022: What will change for organizations in Malaysia?

21/04/2022

2022 Industry Excellence Awards – Pre Awards Briefing

31/03/2022

Malaysian Customer Experience Report

15/03/2022

Knowledge Enhancement Virtual Visit with CCAJ

24/02/2022

Malaysia Digital Investment Overview & MDEC Salary and Training Incentive

11/02/2022

Customer Experience Summit 2021

15/12/2021

Leveraging Data and AI for Your Workforce and Customers

09/12/2021

2021 Industry Excellence Awards – Post Awards 2021

25/11/2021

2021 Industry Excellence Awards

30/10/2021

Empowering Customer Experience in Digital Engagement

21/10/2021

CCAM Virtual Treasure Hunt

23/10/2021

National Contact Centre Conference 2021

06/09/2021

Results of Election and 2021/2023 Executive Committee

06/07/2021

2021 Industry Excellence Award – Hear It From Champions

08/07/2021

[Industry Excellence Awards] Pre Awards Briefing 2021

23/06/2021

CCAM Virtual Run

01/07/2021

22ND ANNUAL GENERAL MEETING

06/07/2021

Delivering a Seamless Customer Service in the New Normal with Microsoft – A Free Virtual Event on 11 March 2021

11/03/2021

Post Awards Briefing 2020

19/01/2021

2020 INDUSTRY EXCELLENCE AWARDS

19/12/2020

[WEBINAR] Growth of Customer Experience Ecosystem in Malaysia: the Malaysian Strategy & Success

26/11/2020

21st Annual General Meeting

23/09/2020

Managing Adversities and Moving Forward ” How Contact Centres in Malaysia Survive a Global Pandemic”.

10/09/2020

HEAR IT FROM THE CHAMPIONS

02/09/2020

COPC® Data Analysis for Contact Center Operations

29/07/2020

“A Complaint Is A Gift” Workshop

28/07/2020

INVITING CALM INTO YOUR LIFE

30/04/2020

The Curve to Flatten Talk Series 3 – Managing Business in Crisis

17/04/2020

WEBINAR – The Curve to Flatten Series 2 – Innovation in the Midst of Chaos

20/04/2020

WORK-AT-HOME CX Agents – The Business Model Now and the Future

21/04/2020

Webinar – Coronavirus! Business Sustainability, Crisis Management & Continuity in a COVID-19 World

31/03/2020

Webinar – Coronavirus! The Covid-19 & Contact Centre Industry “What You Should Know”

19/03/2020

National Contact Centre Conference (NCCC) 2020

02/07/2020

COPC MASTERING WORKFORCE MANAGEMENT (WFM)

31/03/2020

COPC LEAN SIX SIGMA FOR CONTACT CENTERS – YELLOW BELT

24/03/2020

COPC Quality Management for Customer Success (QMCS)

23/03/2020

COPC Best Practices For CX Operations

24/02/2020

CCAM Bowling Tournament 2020

29/02/2020

Zoom webinar invitation – Fueling Your Future : How Working in a Contact Centre Can Propel Career Success

15/01/2020