Future of Customer Loyalty and Work

    Changing consumer habits are presenting profound new opportunities for companies to establish loyal relationships–as well as risks of losing them. Our research has found loyalty  is more dynamic than ever, and the companies that can meet both current and newly emerging consumer expectations for service and support will be positioned to build and maintain relationships that are deep, durable, and profitable.

    We’re very excited to invite you to join our online conversation with Ian Aitchison CEO Asia Pacific Region at COPC Inc.,  Augustin du Payrat Vice President at Talkdesk, Andrew Jeffree CX Transformation Leader and Sunita Soyza Chief Operating Officer at Webhelp Malaysia. We’ll explore insights revealed in Talkdesk Research’s latest report and discuss their implications, specifically:

    • How the drivers of consumer loyalty are changing–across generations.
    • The implications of these changes on how customer service should be positioned and delivered.
    • The capabilities the contact centre will need to enable loyalty-building service experiences.

    Join us for this insightful conversation on Tuesday, 24th May 2022 at 3.30pm MYT