National Contact Centre Conference 2022

    NCCC 2022 was a great success! It was heartening for CCAM to see how excited the industry was to come together again after being limited to online meetings for a couple of years. Delegates got an insight into the latest and greatest in the industry from our esteemed speakers. Organisations presenting included MDEC, COPC, NICE, Freshworks, Talkdesk and Microtel.

    NCCC 2022 was a great success! It was heartening for CCAM to see how excited the industry was to come together again after being limited to online meetings for a couple of years.

    Delegates got an insight into the latest and greatest in the industry from our esteemed speakers. Organisations presenting included MDEC, COPC, NICE, Freshworks, Talkdesk and Microtel. Then in the afternoon, delegates were challenged by two deeply thought-provoking panel discussions from named practitioners in the industry. Much discussed were the changes in the last two years and how those changes have in fact, brought a growth in the contact centre industry of Malaysia.

    We would say that this year’s National Contact Centre Conference was a positive experience and we are very thankful to the speakers, panellists, delegates and sponsors of this event. It could have only come together so well with everyone’s effort.