Blog

A Strategic Investment for the Future of Malaysia’s Contact Centre Industry

A Strategic Investment for the Future of Malaysia’s Contact Centre Industry 0

We are pleased to announce that CCAM has appointed Ipsos Sdn Bhd ("Ipsos") as its Research Partner for the Malaysia Contact Centre: State of Business 2026/30 Research Study. This marks a significant step forward in CCAM's commitment to strengthening and shaping the future of Malaysia's contact centre and customer experience (CX) industry. The Research Study [...]

09/09/2026

NEWS

CCAM Association Partner Webinar Invitation: Turn Every Customer Association into Action

CCAM Association Partner Webinar Invitation: Turn Every Customer Association into Action 0

Join CCAM Association Partner, Zoom for their Webinar, "How AI is Transforming Customer Experience, Contact Centres and BOP Operations" As customer expectations continue to evolve, organisations are under increasing pressure to deliver faster, more personalised, and more efficient customer experiences—without compromising service quality, workforce productivity, or operational excellence. Whether you manage a contact centre, lead [...]

16/06/2026

EVENTS

Why Data Leakage & Fraud Are ESG Issues?

Why Data Leakage & Fraud Are ESG Issues? 0

A big thank you to everyone who joined our recent CCAM webinar in collaboration with TechCOM Ventures, “Why Data Leakage & Fraud Are ESG Issues?” We truly appreciate the strong participation and meaningful discussions around the growing importance of data protection, privacy, and fraud prevention as key components of ESG governance and leadership accountability. For [...]

06/02/2026

EVENTS