Blog

0 EXECUTIVE COMMITTEE

Sudhar Sanan Palandy Samy Sudhar brings over 23 years of experience in the Business Process Outsourcing (BPO) industry, with a deep specialization in customer experience (CX), operational leadership, and digital transformation. As Vice President of Operations at Teleperformance Malaysia, he oversees large-scale service delivery operations, drives strategic initiatives, and champions excellence in client satisfaction and [...]

23/07/2025

Executive Committee

Congratulations

Congratulations 0

Congratulations – Gopi Ganesalingam Senior Vice President / Head of Industry and Ecosystem, MDEC On behalf of Contact Centre Association of Malaysia (Official) and CX Malaysia (Official) Malaysia, we are pleased to extend our heartfelt congratulations and welcoming back Mr. Gopi Ganesalingam into the Malaysia Digital Economy Corporation (MDEC) leadership appointment as the Senior Vice [...]

04/07/2025

NEWS

Reimagining CX: Join Senior Leaders Exploring AI, Omnichannel & Video

Reimagining CX: Join Senior Leaders Exploring AI, Omnichannel & Video 0

Today’s customers don’t think in channels—they expect one connected journey across every touchpoint. But how do you deliver a seamless, personalised, and scalable customer experience without sacrificing efficiency or the human connection? Join us for an exclusive executive event with senior CX, customer operations, and digital transformation leaders, where we’ll explore how to design the [...]

17/06/2025

EVENTS

Driving Business Outcomes through Data-Driven Decision Making

Driving Business Outcomes through Data-Driven Decision Making 0

NICE along with CCAM would like to invite you to attend an exclusive Breakfast Roundtable Event entitled ‘Driving Business Outcomes through Data-Driven Decision Making.’ This event will be held on Thursday, the 12 June 2025, from 8:00am – 10:00am, at the Hilton Hotel in Kuala Lumpur. Speech and text analytics convert unstructured customer interactions—calls, chats, [...]

17/06/2025

EVENTS