Sudhar Sanan Palandy Samy
Sudhar brings over 23 years of experience in the Business Process Outsourcing (BPO) industry, with a deep specialization in customer experience (CX), operational leadership, and digital transformation. As Vice President of Operations at Teleperformance Malaysia, he oversees large-scale service delivery operations, drives strategic initiatives, and champions excellence in client satisfaction and employee engagement.
A committed CX practitioner, Sudhar has played a pivotal role in advancing Malaysia’s BPO landscape, integrating innovation and AI-powered solutions into contact center operations. His leadership is marked by a strong focus on performance, people development, and sustainable growth.
