Building with Purpose
The 15th National Contact Centre Conference (NCCC) returns on 12 May 2026 with a powerful and timely theme for our evolving industry.
Organised by the Contact Centre Association of Malaysia (CCAM) — this year’s conference comes at a defining moment as the industry moves into a new era shaped by Customer Experience, Digital innovation, and Artificial Intelligence.
In a landscape shaped by rapid digitalisation, AI advancement, and rising customer expectations, Building with Purpose challenges organisations to move beyond transformation for the sake of change and instead build intentional, sustainable, and people-centric Customer Experience strategies.
As Malaysia’s Contact Centre industry progresses toward the Future Contact Centre 2030, organisations are evolving from service delivery hubs into global experience and digital capability centres — where technology, talent, and purpose converge to create real business value.
Be inspired by industry leaders, practitioners, and innovators who are shaping the next phase of Customer Service excellence — not just for today, but for the future.
Registrations Are Now Open
Secure your seat and be part of Malaysia’s largest gathering of Contact Centre and Customer Experience professionals.
Whether you’re looking to learn, network, collaborate, or lead — NCCC 2026 is where purposeful growth begins.
Let’s BUILD the future with PURPOSE.
Join us on 12 May 2026.
This program is 100% HRDC Claimable
