News

Digital economy set to outpace 25.5% GDP target by end 2025, says minister

Digital minister Gobind Singh Deo says Malaysia’s business-friendly policies and the strengthening of the ringgit against the US dollar has contributed to the positive outlook. PETALING JAYA: Digital minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5% contribution to Malaysia’s gross domestic product (GDP) by the end [...]

CCAM’s 25th Anniversary Gala Dinner and Awards Night 2024

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Digital economy to meet or exceed projected 25.5 pct contribution to GDP by end-2025

KUALA LUMPUR, Sept 27 — As Malaysia continues to attract investors, Digital Minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5 per cent contribution to Malaysia’s gross domestic product (GDP) by the end of 2025. Malaysia’s business-friendly policies and the strengthening of the ringgit against the [...]

Grab YOUR Malaysia Blockchain Week 2024 Tickets Today!

Hi All If you would like to attend the upcoming Malaysia Blockchain week event happening on the 31st July 2024 – 1st August 2024, Key in the promo code MYBWMDECGA to redeem the General Admission pass https%3A%2F%2Fccam.org.my%://myblockchainweek.com/tickets (normal priced tickets) Feel free to share with you respective clients as there is a total of 300 tickets.

Survey – Challenges Related to the Recruitment of Foreign Knowledge Workers

The GBS Industry has been experiencing strong and steady growth over the past few years. Having said that, the policies and regulations enforced by government agencies regarding the recruitment of foreign knowledge workers have had an influence on our company's growth trajectory and ease of conducting business. To address this issue, GBS Malaysia aims to [...]

Call for Submissions – LIFE AT WORK AWARDS 2023 (LAWA)

Greetings from TalentCorp! We are excited to announce that the highly anticipated LIFE AT WORK AWARDS 2023 (LAWA) has been officially launched on Monday, 12th June 2023, and is now officially open for submissions. This prestigious award embracing the theme of "A Celebration Of Diversity, Equity & Inclusion At The Workplace," celebrates outstanding achievements in [...]

Hunt around the world from home with CCAM’s Virtual Treasure Hunt 2021

[vcex_spacing] It was both a challenge and fun day exploring multiple trails and taking the teams virtually travelling around the world to solve the clues and finding solutions. On 23rd October 2021 - The Contact Centre Association of Malaysia (CCAM) launched its first virtual treasure hunt. With Mr. Chiew Sin Kwang being the Organizing Chairperson [...]

Empowering Customer Experience in Digital Engagement

[vcex_spacing] CCAM and Associate Partner NICE Ltd., recently successfully hosted a virtual webinar series on “Empowering Customer Experience in Digital Engagement”. This highly informative session was held on 21st November 2021 which was moderated by CCAM’s Deputy President, Vigneswaran Sivalingam with the panelist lineup of Nadia Younan, APAC WFO Solutions Manager, NICE, Howard U, Enterprise [...]

Thank You from CCAM – Virtual Run 2021

[vcex_spacing size="20px"] Greetings from CCAM!   We recently held a virtual cheque presentation to En. Mohd Adli (founder of The Autism Café Project) together with our Executive committee on 8th Oct 2021. We are honored to share that we have successfully raised and presented RM3,325.00 to The Autism Café Project with the support of all [...]

Investments in global services set to reach RM89bil in 2025 – The Star Business dated 27 September 2021

[vcex_spacing] KUALA LUMPUR: Total investments in the global services (GS) sector is estimated to reach RM89 billion in 2025, according to the 12th Malaysia Plan (12MP) document released by Economic Planning Unit (EPU) today. The GS sector, according to the document, is part of the strategic and high impact industries to be accelerated during the [...]

CCAM Making Connections – 1st Edition June 2021

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COVID19 – Good Hygiene Practices at the Workplace!

[vcex_spacing] [vcex_spacing] Greetings from CCAM! In view of the high cases of COVID 19, we would like to encourage everyone to take the necessary precautions. Every effort from YOU! will help curb and stop the spread of the virus. Feel free to share this poster or print it. The links below will guide you to the [...]

Protect Yourself & Others; Get Vaccinated

Have you registered for the Covid-19 Vaccination? Getting vaccinated is the way to keep the COVID-19 pandemic at bay! Thousands of our nation's dedicated frontline workers have been vaccinated, now it's your turn! Register yourself and your family members via the MySejahtera app today or visit https%3A%2F%2Fccam.org.my%://www.vaksincovid.gov.my/ for more info. Let's do our part to [...]

“COVID VACCINATION PROGRAM FOR THE MANUFACTURING & RELATED SERVICES SECTOR”

[vcex_spacing size="20px"] The government via MITI is currently looking at an immunisation exercise to be undertaken directly by manufacturing organisations. Attached are the presentation from MITI and a brief of the programs. You can send your request to pilot.vaccine@miti.gov.my (for those interested to participate in the pilot test) and vaccine4industry@miti.gov.my (for business travellers).   1. ONSITE VACCINATION REQUESTS BY [...]

MyDigitalWorkforce Work in Tech (MyWiT)

MDEC has just launched their hiring and training incentive for digital services and tech roles (data/cybersecurity/software). This is an initiative to incentivise employers to hire Malaysians via digital upskilling and reskilling programmes. This initiative supports digital tech and service companies to hire digital talent through salary and training incentives.   It consists of the following [...]

Appointment of Executive Director

[vcex_spacing] [vcex_spacing] Hi everyone,   Please join me in welcoming our newest team member at CCAM - Manjelah Thavamoney.  Better known as Manju, she joins us on Wednesday, 14th April 2021 as Executive Director, working closely with the President and the Executive Committee, to help expand relationships with our key stakeholders.   Manju brings with her the foresight of taking [...]

MCO 2.0 – FAQ by Ministry of International Trade and Industry

[vcex_spacing] Greetings from CCAM!   Kindly find attached MCO 2.0 - FAQ by the Ministry of International Trade and Industry for your information and understanding.  Please refer to Appendix 1 C22. Contact Centres are categorized under Global Business Services (GBS). #staysafe [vcex_spacing] [vcex_spacing][vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.com.my/wp-content/uploads/2021/01/SOALAN-LAZIM-MITI-PKP-13-JAN-26-JAN-2021_FINAL_DIKELUARKAN-PADA-12-JANUARI-2021.pdf" size="large" style="outline" align="center" color="blue" border_radius="50px"]FAQ by the Ministry of International Trade [...]

Digital Investment Summit @Malaysia Tech Month 2020

[vcex_spacing] [vcex_spacing] Greetings from CCAM and MDEC, Digital Investment Summit @Malaysia Tech Month 2020  To conclude the Malaysia Tech Month 2020, join us at the Digital Investment Summit, happening from 23 November to 27 November 2020. Aimed at elevating Malaysia as a premier digital tech and services hub, and the Heart of Digital ASEAN, Digital [...]

Ready, Set, Go: Reinventing The Organisation For Speed In The Post-COVID-19 Era

[vcex_spacing] Greetings from CCAM, Here is an interesting article by - McKinsey & Company on the mind set of remote work, published on June 26, 2020. [vcex_spacing] [vcex_spacing] We hope you enjoy this read... [vcex_spacing]{{ vc_btn: title=Ready%2C+Set%2C+Go%3A+Reinventing+The+Organisation+For+Speed+In+The+Post-COVID-19+Era&color=primary&align=center&link=url%3Ahttps%253A%252F%252Fccam.org.my%25%253A%252F%252Fccam.org.my%253A%252F%252Fwww.mckinsey.com%252Fbusiness-functions%252Forganization%252Four-insights%252Fready-set-go-reinventing-the-organization-for-speed-in-the-post-covid-19-era%2523%7Ctitle%3AClick%2520Here%7Ctarget%3A%2520_blank%7C }}

Call Centers Discover WFH Doesn’t Work for Them

[vcex_spacing size="20px"] Greetings from CCAM! Bloomberg recently published an article written by Bruce Einhorn and Siegfrid Alegado on the trial and tribulations that has distrupted the normalcy of our industry, focusing on Philippines that is a Contact Cnetre hub no doubt.  Have a read of this article and please do share your feedback on your [...]