Today’s customers don’t think in channels—they expect one connected journey across every touchpoint. But how do you deliver a seamless, personalised, and scalable customer experience without sacrificing efficiency or the human connection? Join us for an exclusive executive event with senior CX, customer operations, and digital transformation leaders, where we’ll explore how to design the [...]
NICE along with CCAM would like to invite you to attend an exclusive Breakfast Roundtable Event entitled ‘Driving Business Outcomes through Data-Driven Decision Making.’ This event will be held on Thursday, the 12 June 2025, from 8:00am – 10:00am, at the Hilton Hotel in Kuala Lumpur. Speech and text analytics convert unstructured customer interactions—calls, chats, [...]
Thank you for bringing your energy, spirit, and sportsmanship to CCAM Amazing Explorace 2025 on 14 June. You made it a day to remember! From clue-solving to sprinting between LRT stops, conquering the games at Taman Aman, and cheering each other on — the enthusiasm and teamwork on display were inspiring. We saw laughter, sweat, selfies, and [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.