Join CCAM Association Partner, Zoom for their Webinar, "How AI is Transforming Customer Experience, Contact Centres and BOP Operations" As customer expectations continue to evolve, organisations are under increasing pressure to deliver faster, more personalised, and more efficient customer experiences—without compromising service quality, workforce productivity, or operational excellence. Whether you manage a contact centre, lead [...]
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A big thank you to everyone who joined our recent CCAM webinar in collaboration with TechCOM Ventures, “Why Data Leakage & Fraud Are ESG Issues?” We truly appreciate the strong participation and meaningful discussions around the growing importance of data protection, privacy, and fraud prevention as key components of ESG governance and leadership accountability. For [...]
Event pictures from One World Hotel, 11-12 November 2025
Event pictures from One World Hotel, 29th September 2025
Sudhar Sanan Palandy Samy Sudhar brings over 23 years of experience in the Business Process Outsourcing (BPO) industry, with a deep specialization in customer experience (CX), operational leadership, and digital transformation. As Vice President of Operations at Teleperformance Malaysia, he oversees large-scale service delivery operations, drives strategic initiatives, and champions excellence in client satisfaction and [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.