Unleash the Power of AI in Your Contact Centre to Save Costs and Improve CX

    Contact Center leaders understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, boost productivity, and help drive revenue for the organization. However, leaders may be hesitant to implement and leverage AI in the contact center due to a lack of understanding of the currently available technology, the perceived complexity of implementing AI, and how AI can be applied to address the specific problems they are facing.

    Join this session to learn from experienced AI specialists who will share how to adopt, operationalize, and drive value from AI through proven use cases that involve low-effort implementation and result in an immediate impact on cost savings and customer experience. We’ll discuss how to:

    • Form a strategic vision for AI that addresses the business outcomes you need.
    • Incorporate AI into your everyday operations for a faster and more frictionless customer experience.
    • Predict and prepare for customers’ future needs to make customer journeys more efficient.
    • Empower agents by providing answers at their fingertips to resolve issues quickly.
    • Do more with less by lowering your cost per contact while increasing customer self-service rates.

    Plus, see a live demonstration of the leading tools for self-service, automation, insights, and real-time Agent Assist and Knowledge Management to serve your customers better than ever before.