Customer behavior and expectations are forever evolving, but many businesses have seen the pace of change radically accelerate over the past few years. Digital conversations with customers have become the default, and it isn’t enough that they be fast, they must also be empathetic, personalized and seamless. To achieve this vision, CX leaders must architect effortless customer service while continually reassessing its business implications to be able to support large contact volumes with ease. Join Freshworks for an exciting session on all things CX and learn:
- What does the future South-East Asian consumer expect when it comes to experiencing effortless customer service?
- How can customer service agents be empowered to deliver delight?
- How should businesses leverage the right tech with the rule-of-5 that caters to nearly 95% of shopper queries?
Decision makers/Senior leaders in customer experience, customer support, customer engagement, contact centres and customer care.
Here is our expert speaker panel who will unpack these trends and tell you and how they impact Southeast Asia:


