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[vcex_spacing] Improving the Effectiveness of Your Rapid Response By Kyle Kennedy Performance Improvement, Work-At-Home, Call Center We’ve all had to adjust to a new reality in recent weeks — a reality that affects our economy and businesses on a daily basis. Companies have responded by changing… Read More
[vcex_spacing] Conversations with Clients: Byron J. Fernandez, TDCX By Shreekant Vijaykar Work-At-Home, Certification, Training “We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for… Read More
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The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.