KUALA LUMPUR, Sept 27 — As Malaysia continues to attract investors, Digital Minister Gobind Singh Deo is confident that the digital economy will meet, or even exceed, the projected 25.5 per cent contribution to Malaysia’s gross domestic product (GDP) by the end of 2025.
Malaysia’s business-friendly policies and the strengthening of the ringgit against the US dollar in recent times have contributed to the positive outlook on Malaysia’s economy, further encouraging the inflow of investment funds.
“Thus, the shift from the contact centre agenda towards customer experience through digitalisation and innovation is extremely necessary.
