Verint’s new report breaks down five key trends that will help you stay ahead of the competition Get the report
At Verint®, we don’t just deliver AI solutions, we deliver AI outcomes — tangible business outcomes that make the difference between retaining customers or losing them to the competition.
We’d like to share our newest research into AI outcomes and show you what we mean. The State of Digital Customer Experience Report 2024 is here, providing crucial insights into the ever-evolving landscape of customer expectations and businesses’ CX strategies. Here are some of the findings:
- For the first time, digital channels have overtaken phone calls as the preferred method for customer engagement, with 61 percent of consumers now favoring digital.
- The CX stakes are high — 70 percent of customers say they’d switch to a competitor after a poor customer experience.
- Brands that leverage AI are seeing results: 95 percent are improving CX, and 91 percent are increasing operational efficiency.
Read the full report to get detailed insights and practical recommendations for your CX strategy.
An Open Approach to CX Automation
Verint’s differentiated open platform is designed to increase your CX automation and deliver AI business outcomes, now. Because the platform is open in every dimension, we provide capabilities no other vendor can offer. Watch to learn more
Research Report
Our research found that customers’ number one CX priority is speed, closely followed by having their query resolved and engaging with a business on their channel of choice. Read The State of Digital Customer Experience Report 2024 to learn how businesses are increasingly investing in AI technology to meet these expectations. Read the report
