Thila is the Contact Centre Offering Architect for the Banking BPS business in DXC Technology , which is a multinational IT services and consulting company.

She brings with her more than 20 years of contact center experience ranging from delivery, transition and transformation, delivery excellence with a focus on inbound operations, with an emphasis on automation. She has also managed both in-house and outsourced centers, with the skill of managing a workforce of almost 1000 multi-lingual resources across different channels. She now helps organizations with their contact centre transformation, digitalization and customer experience journeys.

Thila’s experience in BPO had covered a variety of industries which included telecommunications, internet service provider and airlines, while IT Service Desk operations covered manufacturing, pharmaceuticals, telecommunications, retail and many more.

She is ITIL 4 certified.