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2021 Industry Excellence Awards

Greetings from CCAM!

We’ve now come down to the last stretch of the CCAM 2021 Industry Excellence Awards.

The presentations have been made, judging conducted and scores tabulated.

These last few months have been enlightening for both participants and judges. We’ve been surprised with the ingenuity and creativity of some of the participants. This is exactly what our industry is about!

We’ve evolved in the way we operate during the pandemic and organizations have started to think of different ways to continue running their businesses profitability and at the same time, keeping their workforce engaged.

This has reflected in the quality of their submissions and when we, the judges met the participants during the interviews.

I thank all participants – both organisations and individuals, for their participation in this year’s Awards.

Looking forward to seeing everyone at the CCAM Virtual Awards ceremony on the 30th of October 2021, where we will announce all our award winners.

Looking forward to you joining us again this year.

The Flow
The 22nd Industry Excellence Awards 2021 will GO LIVE at 2.30pm and end at 5.00pm

  • Opening of the 22nd Industry Excellence Awards 2021
  • CCAM President, Raymond Devadass – Welcome Note
  • MDEC CMO, Raymond Siva – Industry Note
  • CCAM Executive Committee
  • CCAM Awards Chair, S. Thilakavathi – Keynote
  • CCAM Industry Excellence Awards Committee
  • CCAM Industry Excellence Awards Judges.
  • The Participants
  • Individual Awards Presentations
  • Corporate Awards Presentations
  • Closing of the 22nd Industry Excellence Awards 2021. See you next year!

Please click on your preferred link to watch the 22nd Industry Excellence Awards Live


Contact Centre Association of Malaysia (CCAM)

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