KUALA LUMPUR, Malaysia, Nov. 29, 2019 /PRNewswire/ — Attended by close to 500 delegates, the CX Summit 2019 by Contact Centre Association of Malaysia (CCAM) was a roaring success by all counts. It was an interactive 2-day engagement at The Sheraton Hotel, Petaling Jaya.

This year’s theme was “Customer Experience – Engage, Elevate, Excel” and organized in a single-stream of content related to people, digital and CX best practices.

The Summit was officiated by the The Honourable Minister of Communications & Multimedia in Malaysia, Y.B. Tuan Gobind Singh Deo, and delivered rich content whilst bringing together record participation in delegates & showcase of solutions. A total of 16 presentations, 15 showcase booths promoting the latest CX solutions, 10 table topics at our “Meeting of Minds” workshop and 2 panel discussions related to Employee & Customer Experience left the audience inspired towards elevating CX in Y2020. (Read more..)