Customer experience will change faster in the next 5 years than it is in the past 20 years. Research have shown that 55% of customer interactions in 2021 (up from 35%) are digital and this will continue to grow.

Leading organizations are empowering their workforce to cope with the demand and ensure seamless interactions across both digital and voice channels. Failure to do so may impede the organization’s growth plan in capturing market share and driving digital sales.

To achieve the future state where your workforce is well planned yet nimble, workforce management leaders will need to consider how they can leverage data and AI to plan their workforce more effectively.

Join us in this webinar to learn how to successfully empower your customer experience in digital engagement.