Join CCAM Association Partner, Zoom for their Webinar, “How AI is Transforming Customer Experience, Contact Centres and BOP Operations”
As customer expectations continue to evolve, organisations are under increasing pressure to deliver faster, more personalised, and more efficient customer experiences—without compromising service quality, workforce productivity, or operational excellence.
Whether you manage a contact centre, lead customer experience initiatives, or oversee outsourced customer service operations, the challenge remains the same: How can AI help improve customer outcomes while increasing efficiency and reducing operational costs?
Join Zoom for an insightful webinar exploring how leading enterprises and BPOs are transforming customer experience through AI-powered solutions. Discover how organisations are using AI to streamline operations, empower agents, and unlock valuable insights from every customer interaction.
Webinar Details:
📅 Date: Thursday, 23 July 2026
🕒 Time: 3:00pm – 4:00pm
💻 Platform: Zoom
In this webinar, you’ll learn how to:
- Reduce after-call work and eliminate manual documentation
- Improve agent productivity and handling efficiency
- Strengthen quality assurance with faster, more consistent reviews
- Uncover actionable insights from every customer conversation
- Automate repetitive workflows across CRM, ticketing, and back-office systems
- Improve customer satisfaction through faster response and resolution times
The session will also showcase how Zoom AI Services and the Scribe API enable organisations to process high volumes of customer interactions with enterprise-grade accuracy.
Discover how AI can help you:
- Automatically transcribe customer conversations
- Generate summaries, action items, and conversation highlights
- Support agent coaching and performance improvement
- Extract customer intelligence at scale
By reducing manual effort and improving access to actionable insights, your teams can spend less time on administration and more time delivering exceptional customer experiences.
23 July 2026, 3.00pm - 4:00pm, Zoom Webinar
Who Should Attend?
- Customer Experience (CX) Leaders
- Customer Service Directors and Managers
- Contact Centre Leaders
- BPO Operations Leaders
- Digital Transformation and Automation Leaders
- Workforce Management and QA Teams
- CRM and Customer Operations Leaders
- IT and Innovation Teams supporting customer engagement initiatives
Why Attend?
Whether your priority is improving customer satisfaction, increasing agent productivity, reducing operational costs, enhancing quality assurance, or scaling customer service operations, this webinar will provide practical insights into how AI can drive measurable business outcomes.
