Today’s customers don’t think in channels—they expect one connected journey across every touchpoint.
But how do you deliver a seamless, personalised, and scalable customer experience without sacrificing efficiency or the human connection?
Join us for an exclusive executive event with senior CX, customer operations, and digital transformation leaders, where we’ll explore how to design the next generation of customer experience, driven by AI, unified omnichannel engagement, and the unique power of face-to-face interaction through video.
- Date: 18 June 2025
- Location: W Kuala Lumpur, Studio 3, Level 10
- Time: 8:00am – 10:00am (inlcuding breakfast)
What you’ll gain real-world use cases and practical frameworks for delivering:
- Seamless omnichannel support across chat, voice, email, SMS, and video
- Personalised, scalable interactions powered by AI and virtual agents
- Faster resolution times and improved CSAT
- Higher ROI on digital transformation initiatives
- Human connection at scale with strategic use of video
