Ken Ng
Ken Ng, a distinguished CX Architect, Certified Professional Speaker, and Certified NLP Coach, is renowned as “Sifu” within the industry, signifying his revered status among peers, colleagues, partners, and clients. With over 25 years of strategic and operational experience in sales, service, and customer interaction management across Asia, Ken holds a BSc in Marketing and Organizational Communication.
An influential speaker and strategic Customer Experience Consultant whose involvement in service and sales began in the mid-80s in the U.S. Ken has since played a pivotal role in shaping the Asian CX, Customer Success, service, sales, marketing and customer contact management landscape through his work with multinational corporations, large local conglomerates, and government-linked companies; where he focuses on mission-critical aspects such as CX Strategy, Contact Center service design, sales and marketing strategies, human capital development, performance management, and business process rejuvenation.