Tommy Ng
As CEO of Nubitel Technology, Tommy leads a pioneering force in Cloud AI Contact Center solutions, Digital Automation, and Enterprise Services. He’s the driving force behind the growth of the Nubitel APAC group, successfully expanding their cutting-edge AiCX solutions across Thailand, Brunei, Indonesia, Cambodia, Vietnam, and the Philippines. Tommy brings deep expertise in implementing Contact Centre Solutions for both captive and outsourced operations throughout the region.
With a passion for transforming customer experiences, Tommy focuses on AI-driven innovation within contact centers and integrating business process management for customer-facing teams. His vision is all about shaping the future of customer interactions.
A Seasoned Leader:
Tommy brings over 20 years of dedicated experience in the CX industry. His commitment extends beyond Nubitel – he’s been an active leader within CCAM since 2014, serving in key roles including:
• Executive Committee Member (Exco – 2014)
• Honorary Secretary (2016)
• Vice President (2017-2025)
• Awards Committee Member (The CCAM Awards 2017 & 2018)
• Current Role: CCAM Awards Chairperson (2023-2025)
His Mission:
Tommy is dedicated to advancing the industry. His core objectives are to champion digital innovation, elevate customer experiences, and share best practices across the region’s contact centers, fostering collective growth and development.
