Greetings from CCAM,
CCAM is pleased to introduce its first-ever initiative in collaboration with its reputable Knowledge Partner COPC Inc into creating a Contact Centre Benchmarking Report for the year 2022 and 2023. As we embark on a new journey, this report aims to complement your strategies by preparing meaningful insights and guidance in achieving operational excellence in the contact centre industry.
Conversely, this Contact Centre Benchmarking Report can only be achieved through your important contribution as an experienced professional in this field. We believe that your inputs may not just be a key resource to many Contact Centre Managers, but also Executives and Support Operations coming from the IT and HR service background.
This report will serve you the right platform in making quality decisions as you work on your strategies in improving the operations and budgets of your contact centre organisation.
This survey can be answered by any experienced professionals of the Malaysian Contact Centre Industry and it is to be informed that some data may need to be sourced from other parts of your operations or departments relevantly.
We assure you that the information provided remains confidential throughout the process. Your response will be aggregated with other responses and your individual responses will not be shared with anyone outside of CCAM or COPC Inc.
Take 30 minutes of your time to respond to the survey below.