As a Knowledge Partner of CCAM, COPC Inc. is working towards creating a Contact Centre Benchmarking Report with a focus on the use of technology and digital platforms in customer care operations. This report will provide organisations with strategic guidance as well as a focus on operational excellence.
This Contact Centre Benchmarking Report can only be achieved through the important contribution of industry professionals such as you. It is expected that the report will serve as a key resource for Contact Centre Managers, Executives and Support operations such as IT and HR in Malaysia. This is a part of a two series report, where we will be reaching out to you again in September to understand some other aspects of managing contact centers effectively.
Your responses will be aggregated with other responses and your individual responses will not be shared with anyone outside of CCAM or COPC Inc.
