Join Ben Rigby, Talkdesk SVP and Global Head of Engineering and Product, and Brooke Lynch, CCW Digital’s Senior Analyst to learn how ChatGPT and generative AI is going to fundamentally change our understanding of customer service and the role of the contact centre. In this conversation, Ben explains why ChatGPT is so revolutionary and the impact it’s having on natural language processing. He also shares his vision of the role of the customer service agent in the era of generative AI.
Topics include:
• Overview of the core concepts behind ChatGPT and generative AI
• What contact centre technology and processes will be most impacted
• How the role of the customer service agent might evolve
List to the on demand recording here
Regards,
Andrew Antal – Talkdesk