Training Course – BPQM

COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure your quality program drives improvement in the customer experience and provides value to the wider business. This two-day (half days) workshop is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class standards while helping you design key quality processes that drive measurable improvement.

• Structure and approach to drive improvement at the program and individual level
• How to quantify the value of the quality function
• Key critical error types to be measured and managed
• Critical quality metrics for an accurate view of performance
• Quality form and scoring design that measures what matters most
• Type and frequency of quality analysis to drive performance
• Statistical techniques to determine optimal sample size
• Sampling approaches that produces unbiased results and reliable data
• Five key steps to calibration to ensure quality data has integrity