Data-driven organizations turn data into information, and information into insights — insights that help them make better decisions. The Customer Experience (CX) industry has access to virtually limitless amounts of data. However, CX leaders face the difficult task of distinguishing valuable insights from all the background noise.
The COPC® Data Analysis for Contact Centers course covers fundamental skills that help to tune out the noise and focus on the factors that add true value to your business and customers.
Our course will teach you techniques used by some of the world’s most successful companies to analyze their contact centers and improve the customer experience. This hands-on workshop is designed to equip managers, team leaders, and quality and workforce management staff with new skills in practical data analytics that can be immediately applied within your CX operations.
