Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges.
This is the second event of CC-APAC and ICCA (Indonesia Contact Center Association) will become host country association. CC-APAC Conference will be combined with Awards program. You will learn their sharing of case studies about Contact Center Operations, Customer Experience, Business Contributions, People Development, Employee Engagement, Technology Innovation of Artificial Intelligence, Data and Customer Analytics, Omni Channel, Mobile Apps, and Social Media.
Each participant is a representative of the award winners in their respective associations. They will have the opportunity to show the innovative programs that have been implemented. The conference event will be held online and can be watched by members using video conference facilities and live on YouTube.
CC-APAC Conference and Awards Ceremony
Hosted by Andi Anugrah
To Register : https%3A%2F%2Fccam.org.my%://telexindo.webex.com/telexindo/j.php?RGID=r6e2e066aae4cc2d97716341109ac1e09
Friday, 26 Nov, 2021 12:30pm | 8 hours 30 minutes | (UTC+07:00) Bangkok, Hanoi, Jakarta
Event number: 2513 354 4843
Agenda:
CONFERENCE, 26 November 2021
13.15pm-13.20pm Opening by ICCA
13.20pm-13.25pm Keynotes by ICCA / CC-APAC
13.25pm-13.45pm Introduction Business Contribution participants AIA Malaysia, Coca-Cola Europacific Partners Indonesia, DBS Bank Singapore, Linknet (Indonesia)
13.45pm-13.55pm Introduction Customer Experience participants DHL Express Thailand, PLN (Indonesia)
13.55pm-14.20pm Introduction CC Operations participants Bank of China, DHL Express Malaysia, ICBC Cloud Banking (China), Bank Mandiri (Indonesia), TDCX Thailand
14.20pm-15.10pm Presentation by Olivier Georlette, Managing Director, ASEAN and Strategic Accounts Nice
15.10pm-15.35pm Introduction Employee Engagement participants Brother Commercial Thailand, Bank BTPN (Indonesia), Bank Negara Indonesia, Young Living Malaysia, Xiaomi Technology (China)
15.35pm-16.25pm Presentation by Endang Rachmawati, Webex Customer Experience Specialist, Cisco
16.25pm-17.05pm Introduction Tech Innovation participants AirAsia Malaysia, Blibli (Indonesia), China Life Insurance, Grabtaxi Thailand, OVO (Indonesia), Bank Central Asia (Indonesia), Roojai (Thailand)
17.05pm-17.10pm Closing Remark by ICCA
AWARDS CEREMONY, 26 November 2021
18.30pm-18.35pm Opening
18.35pm-18.40pm Keynotes
18.40pm-20.35pm Announcement of Winners and Short Speech
20.35pm-20.40pm Closing Remark
We have 4 participants from CCAM, ie DHL Express, AIA Shared Services, Young Living and Air Asia SEA