In today’s fast-paced environment, customer support teams need more than just tools—they need insights that empower them to deliver seamless, efficient, and highly personalized experiences. Join us as we explore how AI in the contact center can elevate your agents by providing actionable insights across voice, video, and chat interactions.
Discover Zoom’s groundbreaking approach to customer experience, featuring the latest advancements in CX AI. Whether you’re a CX leader or a contact center professional, this session will provide essential insights into how AI is reshaping the contact center landscape.
Key Takeaways:
- Boost agent performance – See how AI-powered tools like Zoom AI Companion and AI Expert Assist provide real-time support, helping agents resolve issues faster and more accurately.
- Optimize self-service channels – Learn how to analyze and improve self-service effectiveness by identifying what works and what doesn’t.
- Unify customer insights – Explore how AI integrates data across voice, video, and chat for a 360° view of customer interactions, enabling better decision-making.
- Leverage AI across your tech stack – Understand how AI-driven insights can enhance multiple tools, streamline workflows, and improve customer satisfaction.
Join us to see how AI is revolutionizing customer, employee, and leadership experiences—ushering in a new era of proactive, insight-driven, and conversational CX. Don’t miss this opportunity to discover how AI can take your customer support experience to the next level!