Contact Center as a Service (CCaaS) is an alternative to an on-premises call center. It packages an entire communication solution focused on scalable customer experience. Businesses use CCaaS software solutions to launch a contact center without any hardware.

Therefore, CC-APAC discusses more CCaaS Implementation Strategy with contact center leaders in the Asia Pacific.

Speakers:
1. Kenneth Chong, Chairman of CCAS Singapore, Amazon Web Services ASEAN Partner Segment Lead.
2. Andi Anugrah, Chairman of ICCA Indonesia, Founder/ Director Telexindo Bizmart

Friday, 18 February 2022
16.00 – 17.30 Jakarta Time
Via Zoom

Meeting ID: 879 8310 8423
Passcode: ccapac

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