[vcex_spacing size="20px"] The last two years have changed how your customers behave forever. Their love for personalized in-store experiences has been matched by the ease and convenience of engaging online. But what does that mean for you? Our webinar with the Contact Center Association of Malaysia (CCAM) will uncover the 5 biggest customer experience trends [...]
[vcex_spacing size="10px"] If you haven’t registered for our virtual CX summit Re:Solve yet, here’s your last chance. Don’t miss out on hearing from industry leaders on how they delight their customers with a digital-first approach. We will also have hands-on live workshops and keynote speakers including a world-famous cricketing hero and a visionary entrepreneur who [...]
[vcex_spacing] [vcex_spacing] Greetings from CCAM and Freshworks, Freshworks can help you scale up or scale down your operations with just the click of your mouse. Traditional contact center solutions make haughty claims, and you don’t want to invest into ‘a one-size-fits-all’ package. As your business expands, you need a solution that can scale with you. [...]
[vcex_spacing] If you’re a BPO, your customers look to you for solutions that make their processes easier and help them accelerate their digital transformation. However, for you as a business, it certainly doesn’t end with providing a solution that just works. Yes, you want to give your customers what they need. But, you also want [...]
[vcex_spacing] The first step to building a recession-proof contact center is to select the right customer service software. Multiple stakeholders, such as business leaders, contact center managers, and IT teams, play a role in choosing the right customer service platform for your business. Diverse expectations, varied understandings of the cost of ownership, as well as [...]
[vcex_spacing size="20px"] Greetings from CCAM and Freshworks, Whether this crisis leads to an economic downturn or not, you need to start preparing your contact center for the future. Do not wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the [...]
[vcex_spacing size="20px"] Gartner just published their latest Magic Quadrant research on customer service and contact center applications and has recognized Freshworks as a ’Visionary’ for our cloud-based omnichannel customer service platform, Freshdesk. (Read more...)
[vcex_spacing size="20px"] Investment in digital transformation efforts must translate to direct business benefits by reducing costs while growing faster. The Total Economic Impact™ Study, conducted by Forrester Consulting on behalf of Freshworks, illustrates how Freshdesk Omnichannel can revolutionize your contact center. (Read more..)
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.