Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets. Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another. People are under enough stress in today’s world. If we want to win their [...]

The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.
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