[vcex_spacing] This is a ‘not to be missed’ webinar, especially if you are participating or planning to participate in the Individual Categories for the CCAM Annual Industry Excellence Awards. This panel discussion, held on the 13th of July 2023, from 3:00pm to 4:30pm will feature individual award winners from CCAM Annual Industry Awards in 2022. [...]
[vcex_spacing] This Webinar was designed to provide those participating with some insights and tips in navigating the awards process. It is to ensure that everyone has a fair chance.
[vcex_spacing] Contact Center leaders understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, boost productivity, and help drive revenue for the organization. However, leaders may be hesitant to implement and leverage AI in the contact center due to a lack of understanding of the currently available technology, the perceived complexity [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.