[vcex_spacing size="20px"] Greetings from CCAM! Bloomberg recently published an article written by Bruce Einhorn and Siegfrid Alegado on the trial and tribulations that has distrupted the normalcy of our industry, focusing on Philippines that is a Contact Cnetre hub no doubt. Have a read of this article and please do share your feedback on your [...]
[vcex_spacing] Greetings from CCAM! Virtual Events are the way moving forward. Here’s some interesting news from MATRADE. We do hope this will be of help to you and your organisation. Please visit www.matrade.gov.my Alternatively they can be reached via tel: 03-6207 7593 [vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.com.my/wp-content/uploads/2020/06/MDG-2020_-Virtual-Guidelines-v13-2.pdf" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" [...]
Is your Service Journey helping or hindering customers? Are your customers bouncing between touchpoints searching for help? Are they caught in policy loops and frustrated with communication gaps? If so, you need to ask yourself this critical question: Is your company making the Service Journey too difficult for customers? A Service Journey begins when [...]
Greetings from CCAM, Latest perspectives on the coronavirus outbreak, the twin threats to lives and livelihoods, and how organisations can prepare for the next normal - McKinsey & Company Follow the links below for further information; COVID-19: IMPLICATIONS FOR BUSINESSCOVID-19 briefing note: May 13, 2020COVID-19 : Briefing Materials
Greetings from CCAM, "The world was changing quickly BEFORE COVID-19 and now as a result of the pandemic, organizations are changing faster in the last few months than they did in the past few decades. We are having to rethink the technologies we use to work, how we design workspaces, where employees work, how we [...]
Source: Kementerian Perdagangan Dalam Negeri Dan Hal Ehwal Pengguna (KPDNHEP) Kindly refer to Point 13
KUALA LUMPUR, Malaysia, Nov. 29, 2019 /PRNewswire/ — Attended by close to 500 delegates, the CX Summit 2019 by Contact Centre Association of Malaysia (CCAM) was a roaring success by all counts. It was an interactive 2-day engagement at The Sheraton Hotel, Petaling Jaya.
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.