[vcex_spacing size="20px"] COPC® Best Practices for Customer Experience (CX) Operations Live Virtual Training (10 Sessions, 4.5 hours per session) 11 - 15 March 2024, 18 - 22 March 2024 [vcex_spacing size="20px"] For more than two decades, COPC Inc. has been the global leader in helping clients optimize their customer experience operations to achieve consistent high-performance success. We [...]
[vcex_spacing size="20px"] COPC® Best Practices for Quality Management (BPQM) Live Virtual Training 07 - 08 May 2024 10:30 am to 3:00 pm, Malaysia Time (2 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in [...]
[vcex_spacing size="20px"] COPC® HIGH PERFORMANCE MANAGEMENT TECHNIQUE (HPMT) Live Virtual 27 to 31 May 2024 10:30 am to 3:00 pm, Malaysia Time (5 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® High Performance Management Techniques (HPMT) training is designed to equip managers, senior leadership and cross-discipline departments within Customer Experience organizations with best practices to improve [...]
[vcex_spacing size="20px"] COPC® Service Journey Thinking (SJT) Live Virtual Training 19 - 21 June 2024 (3 Sessions, 4.5 hours per session) Service Journey Thinking is COPC Inc.’s comprehensive approach for improving the Service Journey. It involves analyzing the effects of all service channels together, not simply individual channels and actions. It considers the service journey from the customer’s [...]
[vcex_spacing size="20px"] COPC® Mastering Workforce Management (WFM) Live Virtual Training 14 to 18 October 2024 (5 Sessions, 4.5 hours per session) [vcex_spacing size="20px"] COPC® Mastering Workforce Management (WFM) teaches tangible methods to accurately forecast labor requirements, improve staff performance, and reduce labor-related costs along with many other processes to optimize the service journey and customer [...]