[vcex_spacing] This workshop on ‘Transforming Business for Resilience’ will bring alignment and synergy to the organization’s leadership team to drive business productivity in this ever-changing environment while keeping an eye on the threats faced by organizations. This will also help them address the challenges at any state of their business strategy timely and thus ensure [...]
[vcex_spacing] Since the start of the Covid-19 Pandemic, the urgent need to address the Work From Home trend has spawned the Hybrid Working Model, though not new around the world, nevertheless the model has its merits as well as its brickbats. This programs seeks to address the many benefits and also share best practices of [...]
[vcex_spacing] Organizational alignment is the key to any successful organization. Working in a siloed organization creates unknown gaps in your customer experience. It also takes away any accountability or transparency between departments. The only way to truly accomplish this is through organizational alignment. This workshop will allow the participants to facilitate critical issues that is [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.