MDEC has just launched their hiring and training incentive for digital services and tech roles (data/cybersecurity/software). This is an initiative to incentivise employers to hire Malaysians via digital upskilling and reskilling programmes. This initiative supports digital tech and service companies to hire digital talent through salary and training incentives. It consists of the following [...]
[vcex_spacing] [vcex_spacing] Hi everyone, Please join me in welcoming our newest team member at CCAM - Manjelah Thavamoney. Better known as Manju, she joins us on Wednesday, 14th April 2021 as Executive Director, working closely with the President and the Executive Committee, to help expand relationships with our key stakeholders. Manju brings with her the foresight of taking [...]
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[vcex_spacing] Greetings from CCAM! Kindly find attached MCO 2.0 - FAQ by the Ministry of International Trade and Industry for your information and understanding. Please refer to Appendix 1 C22. Contact Centres are categorized under Global Business Services (GBS). #staysafe [vcex_spacing] [vcex_spacing][vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.com.my/wp-content/uploads/2021/01/SOALAN-LAZIM-MITI-PKP-13-JAN-26-JAN-2021_FINAL_DIKELUARKAN-PADA-12-JANUARI-2021.pdf" size="large" style="outline" align="center" color="blue" border_radius="50px"]FAQ by the Ministry of International Trade [...]
[vcex_spacing] [vcex_spacing] Greetings from CCAM and Freshworks, Freshworks can help you scale up or scale down your operations with just the click of your mouse. Traditional contact center solutions make haughty claims, and you don’t want to invest into ‘a one-size-fits-all’ package. As your business expands, you need a solution that can scale with you. [...]
[vcex_spacing] [vcex_spacing] Greetings from CCAM and MDEC, Digital Investment Summit @Malaysia Tech Month 2020 To conclude the Malaysia Tech Month 2020, join us at the Digital Investment Summit, happening from 23 November to 27 November 2020. Aimed at elevating Malaysia as a premier digital tech and services hub, and the Heart of Digital ASEAN, Digital [...]
[vcex_spacing] If you’re a BPO, your customers look to you for solutions that make their processes easier and help them accelerate their digital transformation. However, for you as a business, it certainly doesn’t end with providing a solution that just works. Yes, you want to give your customers what they need. But, you also want [...]
[vcex_spacing] The first step to building a recession-proof contact center is to select the right customer service software. Multiple stakeholders, such as business leaders, contact center managers, and IT teams, play a role in choosing the right customer service platform for your business. Diverse expectations, varied understandings of the cost of ownership, as well as [...]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.