[vcex_spacing] Greetings from CCAM! The COVID-19 pandemic had led us to a new normal way of doing business and highlighted new approaches to customer service landscape. With the surge in customer support request during this time, contact centers have to be prepared and equipped to face the current operational complexity. This is where technology like [...]
[vcex_spacing size="20px"] By now, most contact center employees have settled into a new at-home routine. Each employee’s situation is unique, with needs that include managing childcare and handling workday distractions from a spouse, roommate or pet. For many contact centers, the impact of this new landscape on customer interactions haven’t been 100% clear. Now more [...]
[vcex_spacing] Join this webinar to explore the use cases in the industry and find out how using conversion optimization solution can help you improve operational process and generates more revenue! [vcex_spacing][vcex_button css_animation="fadeInDown" url="https%3A%2F%2Fccam.org.my%://info.nice.com/Improve_Efficiency_and_Conversion_Power.html?utm_source=CCAM%20Webpage&utm_medium=CCAM%20Webpage&utm_campaign=Analytics-RPA%20Cross-sell%20Webinar" size="medium" style="outline" align="center" border_radius="50px" color="blue"]CLICK TO REGISTER[/vcex_button]
[vcex_spacing] Shouqi Limousine & Chauffeur is the first in its industry to achieve COPC Certification in China by meeting all high-performing entity requirements. [vcex_button url="http://go.copc.com/l/413892/2019-11-13/qll18w" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596830979701{margin-top: 15px !important;margin-bottom: 15px !important;}" title="Click Here"]Download Here[/vcex_button]
[vcex_spacing] Improving the Effectiveness of Your Rapid Response By Kyle Kennedy Performance Improvement, Work-At-Home, Call Center We’ve all had to adjust to a new reality in recent weeks — a reality that affects our economy and businesses on a daily basis. Companies have responded by changing… Read More
[vcex_spacing] Conversations with Clients: Byron J. Fernandez, TDCX By Shreekant Vijaykar Work-At-Home, Certification, Training “We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for… Read More
[vcex_spacing] This white paper presents seven common problems within your customer experience operation that can affect your Service Level objectives. [vcex_button url="http://go.copc.com/l/413892/2017-10-21/n57wzw" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596828204582{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]
[vcex_spacing] This white paper offers an examination of the five areas of measurement needed to provide an assessment of the performance of your third-party suppliers of call centre or CX services. [vcex_button url="http://go.copc.com/l/413892/2017-10-21/n57x15" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596830897750{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]
[vcex_spacing] This white paper discusses how information sourced from your contact centre can provide valuable business intelligence that can be shared with the rest of your company, such as product development, sales or marketing. [vcex_button url="http://go.copc.com/l/413892/2017-10-21/n57x1f" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596827503796{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]
[vcex_spacing] This paper presents expert advice and insight for contact centres rapidly transitioning to a Work-At-Home environment during challenging times. [vcex_button url="https%3A%2F%2Fccam.org.my%://go.copc.com/l/413892/2020-03-24/r2sxjz" target="blank" layout="block" style="outline" align="center" color="blue" border_radius="50px" icon_left="fa fa-file-pdf-o" icon_left_transform="3px" font_size="15px" css_wrap=".vc_custom_1596826919673{margin-top: 15px !important;margin-bottom: 15px !important;}"]Download Here[/vcex_button]
The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.