[vcex_spacing size="20px"] Customer experience will change faster in the next 5 years than it is in the past 20 years. Research have shown that 55% of customer interactions in 2021 (up from 35%) are digital and this will continue to grow. Leading organizations are empowering their workforce to cope with the demand and ensure seamless [...]
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[vcex_spacing] KUALA LUMPUR: Total investments in the global services (GS) sector is estimated to reach RM89 billion in 2025, according to the 12th Malaysia Plan (12MP) document released by Economic Planning Unit (EPU) today. The GS sector, according to the document, is part of the strategic and high impact industries to be accelerated during the [...]
[vcex_spacing size="10px"] If you haven’t registered for our virtual CX summit Re:Solve yet, here’s your last chance. Don’t miss out on hearing from industry leaders on how they delight their customers with a digital-first approach. We will also have hands-on live workshops and keynote speakers including a world-famous cricketing hero and a visionary entrepreneur who [...]
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[vcex_spacing] [vcex_spacing] Greetings from CCAM! In view of the high cases of COVID 19, we would like to encourage everyone to take the necessary precautions. Every effort from YOU! will help curb and stop the spread of the virus. Feel free to share this poster or print it. The links below will guide you to the [...]
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