Blog

Malaysia Digital Investment Overview & MDEC Salary and Training Incentive

Malaysia Digital Investment Overview & MDEC Salary and Training Incentive 0

[vcex_image_flexslider loop="true" slideshow_speed="4000" autoplay_on_hover="none" control_thumbs="false" image_ids="6973,6975,6996,6997,6994,6993,6995,6998,6992"][vcex_spacing size="20px"] The digital world moves fast! Our first webinar of the year 2022 in collaboration with Malaysia Digital Economy Corporation focused on the fundamentals in talent development, rescaling the Malaysian workforce into the digital workspace and great incentives for employers and organisations. Special thanks to the speakers from MDEC, [...]

28/01/2022

MDEC

Digitalization of Financial Services

Digitalization of Financial Services 0

[vcex_spacing] The development of the banking and financial industry during the pandemic has encouraged the growth of faster financial digitalization. The need to work remotely and changes in customer behavior demand innovation in service. The presence of contact center is the main key to the success of digital services. For this reason, we invite 4 [...]

02/12/2021

CC-APAC News

CC-APAC Conference and Awards 2021

CC-APAC Conference and Awards 2021 0

[vcex_spacing] Theme “Asia Pacific Best Practices and Case Studies of Contact Center Innovation” Presented by Contact Center Manager and Project Manager around Asia Pacific and Group Discussion with CC-APAC Panel Judges. This is the second event of CC-APAC and ICCA (Indonesia Contact Center Association) will become host country association. CC-APAC Conference will be combined with [...]

25/11/2021

Uncategorized

LEVERAGING DATA AND AI FOR YOUR WORKFORCE AND CUSTOMERS

LEVERAGING DATA AND AI FOR YOUR WORKFORCE AND CUSTOMERS 0

[vcex_spacing] The modern customer experience has evolved much more than the past 20 years, and with it, so have the needs of contact centers. Top performing contact centers know they need to uncover hidden insights across all channels, deploy intelligent tools and leverage quality metrics to drive business outcomes. In this webinar session, we will [...]

23/11/2021

Nice

Hunt around the world from home with CCAM’s Virtual Treasure Hunt 2021

Hunt around the world from home with CCAM’s Virtual Treasure Hunt 2021 0

[vcex_spacing] It was both a challenge and fun day exploring multiple trails and taking the teams virtually travelling around the world to solve the clues and finding solutions. On 23rd October 2021 - The Contact Centre Association of Malaysia (CCAM) launched its first virtual treasure hunt. With Mr. Chiew Sin Kwang being the Organizing Chairperson [...]

08/11/2021

NEWS

Empowering Customer Experience in Digital Engagement

Empowering Customer Experience in Digital Engagement 0

[vcex_spacing] CCAM and Associate Partner NICE Ltd., recently successfully hosted a virtual webinar series on “Empowering Customer Experience in Digital Engagement”. This highly informative session was held on 21st November 2021 which was moderated by CCAM’s Deputy President, Vigneswaran Sivalingam with the panelist lineup of Nadia Younan, APAC WFO Solutions Manager, NICE, Howard U, Enterprise [...]

08/11/2021

NEWS

How Ecommerce and Retail Brands Can Win Big During Singles Day

How Ecommerce and Retail Brands Can Win Big During Singles Day 0

[vcex_spacing] CCAM is excited to present to you another member engagement event organized by our Associate Partner. We're fast approaching the biggest sales event of the year – the 11.11 Mega Sale AKA Singles Day. Infamously known as the world's largest shopping festival for just 24 hours, the event set a record of $74 billion in [...]

19/10/2021

Infobip

Thank You from CCAM – Virtual Run 2021

Thank You from CCAM – Virtual Run 2021 0

[vcex_spacing size="20px"] Greetings from CCAM!   We recently held a virtual cheque presentation to En. Mohd Adli (founder of The Autism Café Project) together with our Executive committee on 8th Oct 2021. We are honored to share that we have successfully raised and presented RM3,325.00 to The Autism Café Project with the support of all [...]

13/10/2021

NEWS

CCAM Making Connections – 2nd Edition Sept 2021

CCAM Making Connections – 2nd Edition Sept 2021 0

Dear Members, CCAM presents to you our 2nd edition of ‘Making Connections’. Read about what has happened in the last 3 months and what is in store for the next quarter.  We hope you enjoy this publication as much as we did coming up with it. Click HERE to read more...

04/10/2021

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