Blog

Future Of Hybrid Working

Future Of Hybrid Working 0

[vcex_spacing] Since the start of the Covid-19 Pandemic, the urgent need to address the Work From Home trend has spawned the Hybrid Working Model, though not new around the world, nevertheless the model has its merits as well as its brickbats. This programs seeks to address the many benefits and also share best practices of [...]

05/04/2022

Training YellowShorts

Team Aligment Workshop

Team Aligment Workshop 0

[vcex_spacing] Organizational alignment is the key to any successful organization. Working in a siloed organization creates unknown gaps in your customer experience. It also takes away any accountability or transparency between departments. The only way to truly accomplish this is through organizational alignment. This workshop will allow the participants to facilitate critical issues that is [...]

05/04/2022

Training YellowShorts

Enhancing Customer Service Experience

Enhancing Customer Service Experience 0

Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets. Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another. People are under enough stress in today’s world. If we want to win their [...]

08/03/2022

Training Global TNA

Data Science and Data Analytics in Contact Centre

Data Science and Data Analytics in Contact Centre 0

[vcex_spacing] Discover how you can create differentiated customer experiences at scale, rethink processes to collect and analyze interaction data, and how design experiences that are connected, measured, and analyzed. Rapid innovation in artificial intelligence and analytics is shaping the future of customer engagement. Transforming AI ideas into real business outcomes. Advanced machine learning models, natural [...]

02/03/2022

CC-APAC News

Contact Centre As A Service Implementation Strategy

Contact Centre As A Service Implementation Strategy 0

Contact Center as a Service (CCaaS) is an alternative to an on-premises call center. It packages an entire communication solution focused on scalable customer experience. Businesses use CCaaS software solutions to launch a contact center without any hardware. Therefore, CC-APAC discusses more CCaaS Implementation Strategy with contact center leaders in the Asia Pacific. Speakers: 1. [...]

17/02/2022

CC-APAC News

Malaysian Contact Centre Industry Benchmark Report 2022/2023

Malaysian Contact Centre Industry Benchmark Report 2022/2023 0

[vcex_spacing] Greetings from CCAM, CCAM is pleased to introduce its first-ever initiative in collaboration with its reputable Knowledge Partner COPC Inc into creating a Contact Centre Benchmarking Report for the year 2022 and 2023.   As we embark on a new journey, this report aims to complement your strategies by preparing meaningful insights and guidance in [...]

13/02/2022

Survey

ICCA Awards Go For Platinum

ICCA Awards Go For Platinum 0

Tuesday, February 08, 2022 – The eighth Leaders Talk hosted by CC-APAC discussed, “ICCA Awards: Go For Platinum,” by inviting Andi Anugrah, Chairman of ICCA Indonesia and Owner/ Founder of Telexindo Bizmart.  In this leader talk, Andi started talking about ICCA Awards. The ICCA Awards 2022 program is an annual award event that is currently [...]

12/02/2022

CC-APAC News

2021 Malaysian Customer Experience Report – December

2021 Malaysian Customer Experience Report – December 0

[vcex_spacing] The 2021 Malaysian Customer Experience Report is now here! Enhance your knowledge further and explore a fresh insight to customer care & retention support in the Malaysian Contact Centre Industry! Click on the button below and download your report now! [vcex_spacing][vcex_button url="https%3A%2F%2Fccam.org.my%://ccam.org.my/form-view/4" size="large" style="outline" align="center" color="green" font_family="Arial, Helvetica, sans-serif" custom_hover_color="#ffffff" border_radius="50px"]COPC Benchmarking Report[/vcex_button]

11/02/2022

Benchmarking Report