Blog

Malaysia’s Biggest Digital Tech Conference is Back. SAVE THE DATE!

Malaysia’s Biggest Digital Tech Conference is Back. SAVE THE DATE! 0

[vcex_spacing] Celebrating the recent launch of the Malaysia Digital initiative, MDEC proudly presents Malaysia Digital Week 2022! ​ Happening from 11 October to 14 October 2022, this hybrid conference will feature a 2-day anchor event and a series of satellite events by our partners at various locations in Malaysia. Take part and experience engaging sessions [...]

12/10/2022

MDEC

A Complaint is A Gift

A Complaint is A Gift 0

[vcex_spacing] [vcex_spacing] Customer complaints highlight key areas where a product or service requires improvement. Complaints allow room for open discussion to find solutions to the problem. Frontliners need to be equipped with the necessary knowledge to handle complaints effectively and efficiently. This programme aims to equip participants with the knowledge of handling complaints with the [...]

05/09/2022

Training TACK TMI

Malaysian Customer Experience Report

Malaysian Customer Experience Report 0

[vcex_spacing] Exciting Announcement Ahead! Here comes a FREE webinar as we bring you closer to the launch of our very first – 2021 Malaysian Customer Experience Report by COPC Inc. Presented by an expert of the industry Dr. Shreekant Vijaykar, join us to receive a full-report with special insights contributing to the development and strategical [...]

25/05/2022

Benchmarking Report

CX in 2022: What will change for organizations in Malaysia?

CX in 2022: What will change for organizations in Malaysia? 0

[vcex_spacing size="20px"] The last two years have changed how your customers behave forever. Their love for personalized in-store experiences has been matched by the ease and convenience of engaging online. But what does that mean for you? Our webinar with the Contact Center Association of Malaysia (CCAM) will uncover the 5 biggest customer experience trends [...]

25/05/2022

Freshworks

Future of Customer Loyalty and Work

Future of Customer Loyalty and Work 0

[vcex_spacing size="20px"] Changing consumer habits are presenting profound new opportunities for companies to establish loyal relationships–as well as risks of losing them. Our research has found loyalty  is more dynamic than ever, and the companies that can meet both current and newly emerging consumer expectations for service and support will be positioned to build and [...]

17/05/2022

Talkdesk