The Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. CCAM are a non-profit organization for various contact centre nationwide.
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[vcex_spacing] Celebrating the recent launch of the Malaysia Digital initiative, MDEC proudly presents Malaysia Digital Week 2022! Happening from 11 October to 14 October 2022, this hybrid conference will feature a 2-day anchor event and a series of satellite events by our partners at various locations in Malaysia. Take part and experience engaging sessions [...]
[vcex_spacing] [vcex_spacing] Customer complaints highlight key areas where a product or service requires improvement. Complaints allow room for open discussion to find solutions to the problem. Frontliners need to be equipped with the necessary knowledge to handle complaints effectively and efficiently. This programme aims to equip participants with the knowledge of handling complaints with the [...]
CCAM presents our 5th Edition of Making Connections Newsletter for your reading pleasure. Click HERE to read more..
[vcex_spacing] Exciting Announcement Ahead! Here comes a FREE webinar as we bring you closer to the launch of our very first – 2021 Malaysian Customer Experience Report by COPC Inc. Presented by an expert of the industry Dr. Shreekant Vijaykar, join us to receive a full-report with special insights contributing to the development and strategical [...]
[vcex_spacing size="20px"] The last two years have changed how your customers behave forever. Their love for personalized in-store experiences has been matched by the ease and convenience of engaging online. But what does that mean for you? Our webinar with the Contact Center Association of Malaysia (CCAM) will uncover the 5 biggest customer experience trends [...]
[vcex_spacing size="20px"] Changing consumer habits are presenting profound new opportunities for companies to establish loyal relationships–as well as risks of losing them. Our research has found loyalty is more dynamic than ever, and the companies that can meet both current and newly emerging consumer expectations for service and support will be positioned to build and [...]
[vcex_spacing size="20px"] CCAM presents our 4th Edition of Making Connections Newsletter for your reading pleasure. Click HERE to read more..
[vcex_spacing] This workshop on ‘Transforming Business for Resilience’ will bring alignment and synergy to the organization’s leadership team to drive business productivity in this ever-changing environment while keeping an eye on the threats faced by organizations. This will also help them address the challenges at any state of their business strategy timely and thus ensure [...]