Blog

Unleash the Power of AI in Your Contact Centre to Save Costs and Improve CX – Recording

Unleash the Power of AI in Your Contact Centre to Save Costs and Improve CX – Recording 0

[vcex_spacing] Contact Center leaders understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, boost productivity, and help drive revenue for the organization. However, leaders may be hesitant to implement and leverage AI in the contact center due to a lack of understanding of the currently available technology, the perceived complexity [...]

17/05/2023

MembersOnly

MDEC Talent Hunt 2023: Invitation to Participate

MDEC Talent Hunt 2023: Invitation to Participate 0

[vcex_spacing] The Talent Team at the Malaysian Digital Economy Corporation (MDEC) is organising Talent Hunt 2023, an initiative to improve graduate employability while assisting the digital technology industry in locating the talent it requires. MDEC would like to extend this invitation to CCAM members and partners to participate.   This programme will give organisations to [...]

19/04/2023

MDEC

CC-APAC Awards 2022 Winner

CC-APAC Awards 2022 Winner 0

The Contact Centre Association of Malaysia would like to extend our deepest congratulations to both TDCX Malaysia and DHL Express Malaysia on your success at the 2022 Contact Centre Asia Pacific (CCAPAC) Awards which was held on Friday, the 25th of November 2022.  You have brought pride to the contact centre industry and Malaysia! CC-APAC [...]

15/12/2022

CC-APAC Awards

MDEC INVITATIONAL GOLF TOURNAMENT 2022

MDEC INVITATIONAL GOLF TOURNAMENT 2022 0

On behalf of our Industry Partner, the Malaysian Digital Economy Corporation, CCAM would like to extend this invitation to MDEC’s Invitational Golf Tournament to our partners and selected members. This exclusive event will be held on the 10th of December 2022 at the Mines Resort and Golf Club.  You can register via email to reservation@ultragenesis.biz, [...]

06/12/2022

MDEC

Exclusive offerings from Grab For Business for CCAM members!

Exclusive offerings from Grab For Business for CCAM members! 0

[vcex_spacing] Enjoy fee waivers when you sign up by the 31st of December 2022! Maximise your sign-up with these offerings: Grab For Business Portal (2+1 year contract) 6 months admin fee waiver Portal setup fee (MYR5,000) waived Minimum spend (MYR3,000) waived MYR4,500 security deposit only (refundable upon termination) Looking for a practical gift? GrabGifts is suitable [...]

02/12/2022

GrabForBusiness